A Shenzhen-based networking-hardware OEM was losing margin on warranty claims across MENA. End-customers in KSA, Iraq, and the Levant were sitting on roughly 2,800 faulty units worth $1.8M — but the OEM had no legal pathway to repatriate them. Chinese export controls, MENA re-export restrictions, and the absence of a regional entity were stretching RMA cycles to 90–120 days per unit.
Compressed the end-to-end RMA cycle from ~100 days to under 30, returning working capital to the OEM faster.
Maintained manufacturer-grade chain of custody so repaired units re-entered the OEM's certified inventory pool.
Cleared MENA export, Jordanian customs, and Chinese GACC re-import controls without a single hold.
Our Amman hub serves as a neutral consolidation point for Levant and Iraq returns — geographically central, treaty-favored across the region, and equipped with bonded warehousing for goods awaiting re-export to APAC.
Consolidated returns at our Amman bonded facility for unit-level inspection, serial reconciliation, and GACC-compliant export paperwork.
Shipped the consolidated batch to Shenzhen via direct air freight, clearing Jordanian export and Chinese re-import customs in one coordinated handover.
Activated EOR services across KSA, Iraq, Jordan, and Lebanon to collect faulty units from end-customers under formal RMA documentation.
Average RMA cycle dropped from 100+ days to 28 days. The OEM recovered $1.8M of fielded inventory in the first quarter of engagement and has since expanded the program to cover its Africa and Türkiye markets through the same Jordan hub.
